Automated underwriting systems may no longer be very special in the wholesale mortgage business — but the intensive AUS training that SunTrust Mortgage gives its account executives certainly is. To assist AEs and customers with AUS-related issues, our AUS Help Desk is available via a toll-free phone line. Our customers repeatedly tell us that this is an advantage they don't get from other lenders.

In addition to our AUS Support Department, we offer customers a user-friendly and business-savvy Web site, www.stmpartners.com, where they can look up product information, check on the status of loans in the pipeline, and ask questions with "real time" responses.

Another virtually unique SunTrust support function is the Resource Center. Staffed by a team of experienced mortgage banking professionals who are experts on a variety of origination issues, this group specializes in providing clarification on product-related matters for AEs and customers.

Comprehensive, technologically savvy training and support are vital to us in SunTrust Mortgage's Wholesale Division. In fact, we believe that our devotion to very high standards of education and service is a major factor in our success.