SunTrust Mortgage's wholesale customers and AEs have full-time access to our Resource Center, staffed by a team of experienced mortgage banking professionals who are experts on a variety of origination issues. They can help clarify product or program parameters, explain procedures, and resolve customer issues. If they don't know an answer, they'll research it with the investor or SunTrust Mortgage product expert.

The Resource Center also adds to our customer value proposition by maintaining the online Seller Guide, which offers customers immediate access to up-to-date information while giving the Resource Center the ability to make immediate updates.

In addition, the Resource Center supports our wholesale team by issuing broker manuals, Quick Reference Guides, and bulletins to keep us informed of updates. New employees can rely on it to introduce them to online and offline tools that help meet them their customers' needs.

Best of all, this useful service saves valuable time. There's no more calling around to multiple sources, no more phone tag, and no more wondering whether your message got lost on a busy manager's desk. Our Resource Center team's only goal is to help you build your mortgage business more quickly and productively.

If this sounds like a work environment you'd enjoy, see what some of our people have to say about it.