Our AUS (Automated Underwriting System) Support Department works with internal salespeople and external broker customers through several avenues.

The AUS Help Desk is available via a toll-free phone line to SunTrust Mortgage employees as well as broker customers. Account executives who have come from competitive mortgage companies typically consider this Help Desk to be a valuable point of difference that translates into less paperwork, faster processing, and quicker closings. Among its responsibilities:

• Answering questions about AUS data input, connection problems, and underwriting scenarios.
• Handling registration for DO (Desktop Originator), DU (Desktop Underwriting), and LP (Loan Prospector).

Monthly AUS teleconferences provide updates on automated underwriting issues, news of upcoming events, and a forum to ask questions and share ideas and problems.

Ongoing training is conducted via teleconference on AUS-eligible products and other related topics, such as expanded approval or the property inspection waiver/no appraisal option.

Sales force information is communicated through "AUS Flashes" covering such topics as product updates and underwriting issues, available by fax or online at our business partner Web site, STMPartners.com.

Personalized solutions can result from AUS Support staff members working with internal staff or with customers as requested.

The support, training, and assistance that SunTrust Mortgage provides through this department lets AEs offer brokers a valuable benefit that most other lenders don't provide. This focus has helped make us the number one DO lender in the country and one of the top 10 users of DU. And it's another reason why we've won our peers' respect in the wholesale mortgage marketplace.