Serious About The Mortgage Business

• Focused on recruiting and retaining top mortgage sales talent
• Production driven company that is passionate about growth
• Commitment to mortgage lending
• Commitment to customer choice of access to SunTrust Mortgage
• Representation by the Retail Advisory Board

Excellent Reputation

• Reputation/recognized and respected corporate brand
• Superior financial strength and stability
  • Extensive mortgage banking history
• Recognized by JD Power and Associates as a top lender in customer satisfaction

Rewards

• Compensation plan that is both competitive and comprehensive
  • Proven track record of production and results
  • Annual Sales Award Trip
• 401K & Company Funded Pension

Easy / Efficient

• Multiple production assistant options
• Flexible workplace with desktop remote access

Quality For Life

• Efficient onboarding ease
• Flexible originator models with local control
  • Local decisions and pricing
• Strong management support and empowerment to make business decisions
• Effective use of leading technology
  • Point of sale
  • Automated underwriting
  • Retail Lending Guide
  • Individual loan officer web sites
  • Customer access 24/7 through loan officer web-based virtual office

Serve More Clients

• Extensive, competitive, and diverse product roster
• Local processing and closing
• Joint venture opportunities
• Service quality survey on every transaction
• Ability to lend in multiple states

Professional Growth

• Comprehensive training
• Mentor Program
• New product training
• Sales Management Opportunities
• SalesMasters™

Marketing Edge

• Continuity Loyalty Program – turnkey relationship-focused direct marketing and lead generation program
  • Quarterly newsletters sent to Loan Officer’s contact database; includes articles of interest as well as helpful tips and fun recipes
  • Postcards and greeting cards targeting referral sources, existing and prospective customers
  • Monthly statements – Loan Officer’s name and contact information appear on monthly statements
  • eMail Marketing Program – targeted email campaigns highlighting SunTrust Mortgage products, programs and services sent directly to referral sources as well as prospective customers, all customized with the Loan Officer’s contact information and photograph
• Accessible/affordable marketing materials
  • Web-based marketing support
  • Corporate support
  • New loan officer support
  • Targeted direct mail programs
  • Personalized loan officer web sties
• STM Sales Desktop: Your 24/7 marketing portal!
• Robust Lead Generation Programs (ex. Continuity capture, Balance inquiry, Payoff requests, etc.)
• Automated Open House System

Customers For Life

• Commitment to service quality
  • Client survey
• Aggressive customer retention strategy
• Contact management system for prospects and clients
• Diverse sales force to mirror customers
• Customer Loyalty Value Proposition
  • Customer Retention