Officer Knowledgebase Enhancement To Provide Lending and
Operational Authority Information for Officers

An exciting new enhancement to the Officer Knowledgebase is scheduled for release in late April 2006! With this release, the Officer Knowledgebase will not only contain officer functional information but also officer lending and SOA authority levels.

For credit officers or regional operations managers currently charged with documenting and maintaining long spreadsheet lists of authorities, this means a more streamlined approach to documenting authorities.

For this group, the anticipated benefits also include:

• An efficient, automated process to handle the required annual officer acknowledgement of lending and SOA authorities

• On-line maintenance capabilities of lending and SOA authorities, including exception authorities

• Easy tracking of granted exception authority

• Access to reports that help monitor the accuracy of daily authority changes

For Bank associates who have been granted lending or SOA authority*, the anticipated benefits include:

• On-line inquiry access to view your granted authorities

• Automated e-mail generation prompting you when acknowledgement of authorities is due

For Bank associates who have audit and compliance responsibilities over the granting of lending and SOA authorities, the benefits include:

• Transparency of authority information

• Reports that allow tracking of exception authority

• Ability to monitor annual lending authority acknowledgement process

As the implementation date approaches, key stakeholders of lending and SOA authority will be contacted to:

• Ensure that OK contains the positions and names of Bank associates who have been granted lending authority and material SOA authority*

• Review existing position and Bank associate information in OK for accuracy

• Provide existing lending and SOA authority information in standard format for one-time load into OK prior to implementation

• Participate in important Client Acceptance Testing of the enhanced functionality of OK

In preparation for the roll-out of these enhancements, web-based training designed by STU will be provided to address the needs of OK’s main constituents. This training will cover:

• The more detailed needs of maintenance users who are responsible for granting and maintaining lending and SOA authority

• The general needs of Bank associates who need to be able to perform simple inquiry or acknowledgement tasks

A core team of associates involved in the daily maintenance of lending/SOA authority and the OK system has already devoted many hours towards designing these OK functional enhancements. With the help of additional stakeholders we’ll be working towards smoothly launching OK’s new capabilities and begin mapping additional enhancements in future releases.

*OK enhancements will include adding lending authority certain material SOA authority levels and will exclude retail SOA authorities due to volume and turnover constraints.