With our mortgage lending roots going as far back as 1865, SunTrust is a company that knows the real estate industry and housing finance. We’ve successfully grown relationships and profits in both steady and volatile market conditions. In short, from the beginning, we’ve been in this business for the long haul.

People
People are the most important asset to our growth. The vitality shown by our employees is the main driver behind our organization’s success. We set high standards and are committed to hiring only the best people. The most fulfilling part of my job is working with our incredible team of dynamic, hard working employees.

Service
Mortgage banking is a service industry. Our belief is that the people who directly serve our customers are the driving force in our organization. In putting our customers first, we promote customer retention, referrals and a lifelong relationship. We work hard to develop successful relationships with our customers and maintain those relationships. Service is the crux around which everything revolves. At all levels of the organization we share the passion of a “raving fans” mentality.

Innovation
As the world is constantly changing, our customers’ needs are changing. We must anticipate what those needs are and find better ways to serve them. Innovation in technology, products, and services can differentiate us from our competition. We encourage and reward innovation as we recognize that it is key to our future success.

Safety
Mortgage banking is a risk business. Consistent with our desire to do what is right and remain in this business for years to come, we take seriously our obligation to be in compliance with all regulations and rules. SunTrust owes its long-term livelihood to its ability to operate safely by minimizing risks and supporting our employees as they strive to meet their goals.

These four cornerstones have and will continue to set us apart among mortgage lenders. We hope you will consider being a part of our team and work with us to deliver to our customers the very best people, service, innovation, and safety in the mortgage business.

Cordially,
Sterling Edmunds, Jr., CMB
President & CEO
SunTrust Mortgage, Inc.