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SunTrust Mortgage has an outstanding reputation as a top mortgage originating and servicing company.

  • Achieved #1 market share in the following regions: Atlanta, Chattanooga, East Tennessee, Georgia, Central Virginia, and Western Virginia.
  • Ranked #11 in Top Direct Originators for first quarter 2007 according to Inside Mortgage Finance.
  • Ranked #12 in Top 40 Mortgage Servicers in 2007 according to Inside Mortgage Finance.
  • Received Fannie Mae’s Circle of Excellence Award in 2006.
  • Since 2005, has the most nationally-ranked loan officers of any lender, based on the Top 200 Originators annual listing by Mortgage Originator magazine.
  • Named in the Freddie Mac Hall of Fame in 2005 and 2006.
  • Consecutively named as a Tier One Platinum Servicer by Freddie Mac for the past 7 years, since 2000.

SunTrust Mortgage is recognized for its commitment to customer satisfaction:

  • Ranked #1 overall against a group of competitors for the O’Connor & Associates Service and Sales Effectiveness Survey for Customer Service since the second half of 2005.
  • Ranked #1 overall against a group of competitors for the O’Connor & Associates Service and Sales Effectiveness Survey for Inbound Sales since the first half of 2006.
  • Consistently ranked #1 or #2 in Customer Retention by PricewaterhouseCoopers in all four quarters of 2006.
  • Awarded the top prize for the 2006 Better Business Bureau Torch Award for Marketplace Integrity among large businesses.
  • Ranked #1 in “Highest in customer satisfaction with Primary Mortgage Sales” by J.D. Power and Associates in 2006.
  • Ranked #1 in “Highest in customer satisfaction among Mortgage Servicing Companies” by J.D. Power and Associates in 2005.
  • Ranked #2 in “Highest in customer satisfaction with Primary Mortgage Sales” by J.D. Power and Associates in 2005.

SunTrust Mortgage is actively involved in the community:

  • Operates as a proud corporate sponsor of First Book, a national non-profit organization that gives children from low-income families the opportunity to read and own their first new books
  • :
      - Sterling Edmunds, Jr., President and CEO of SunTrust Mortgage, Inc., has served on the First Book Board of Directors since 2007.
      - SunTrust Mortgage has pledged $250,000 over 5 years to First Book, and employees have donated over $300,000 personally since 2005.
  • Has participated in the American Cancer Society’s Making Strides Against Breast Cancer Walk since 2003:
      - $306,000 has been raised by SunTrust associates.
  • Has participated in the Juvenile Diabetes Research Foundation Walk to Cure since 2002, when Sterling Edmunds, Jr., president and CEO of SunTrust Mortgage, served as the corporate chair
  • :
      - $111,883 in both corporate and employee donations have been raised.
  • Has sponsored the Christmas Angel Gift Program for over 5 years, providing children in need with employee-donated gifts of clothing and toys.
  • Has supported the United Way campaign since 1995, raising $1,665,000 in both corporate and employee donations.

SunTrust Mortgage is committed to enhancing homeownership opportunities in the communities we serve:

  • Established SunTrust Mortgage’s African-American Advisory Council and Hispanic Advisory Council in 2006 to better understand the needs of our diverse customer base.
  • Promotes involvement in the National Association of Hispanic Real Estate Professionals (NAHREP), a non-profit organization whose mission is to increase Hispanic homeownership rates.
  • Rod Flowers, Vice President and Retail Loan Officer, voted the Best Mortgage Lender on the Eastern Shore in Metropolitan Magazine’s 2006 “Best Of” issue.
  • Received an "Outstanding" Community Reinvestment Act (CRA) rating from the Federal Reserve Bank of Atlanta in its latest examination in 2005.
  • Awarded a “Top 10 Lender” designation by the Virginia Housing Development Authority every year since 2003.

SunTrust Mortgage values diversity in the workplace:

  • Has participated in the INROADS intern program for outstanding ethnically diverse students since 2007.
  • Named as a Top 50 company in DiversityInc magazine in 2005 and 2006 and recognized as a Top 25 “noteworthy” company in 2007.
  • Achieved a Corporate Equality Index score of 100 for the Human Rights Campaign in 2005.
  • Martha Simmons, executive vice president and National Retail Production Manager, named as one of the “Top 25 Women to Watch” by U.S. Banker magazine in October 2005.
  • Has participated in the Mortgage Bankers Association-sponsored Path to Diversity Scholarship Program since 2003, donating over $80,000 in scholarship funds.

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