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SunTrust Mortgage has an outstanding reputation as a top mortgage originating
and servicing company.
- Achieved #1 market share in the following regions: Atlanta, Chattanooga,
East Tennessee, Georgia, Central Virginia, and Western Virginia.
- Ranked #11 in Top Direct Originators for first quarter 2007 according to
Inside Mortgage Finance.
- Ranked #12 in Top 40 Mortgage Servicers in 2007 according to Inside
Mortgage Finance.
- Received Fannie Mae’s Circle of Excellence Award in 2006.
- Since 2005, has the most nationally-ranked loan officers of any lender,
based on the Top 200 Originators annual listing by Mortgage Originator
magazine.
- Named in the Freddie Mac Hall of Fame in 2005 and 2006.
- Consecutively named as a Tier One Platinum Servicer by Freddie Mac
for the past 7 years, since 2000.
SunTrust Mortgage is recognized for its commitment to customer satisfaction:
- Ranked #1 overall against a group of competitors for the O’Connor &
Associates Service and Sales Effectiveness Survey for Customer Service since
the second half of 2005.
- Ranked #1 overall against a group of competitors for the O’Connor &
Associates Service and Sales Effectiveness Survey for Inbound Sales since
the first half of 2006.
- Consistently ranked #1 or #2 in Customer Retention by
PricewaterhouseCoopers in all four quarters of 2006.
- Awarded the top prize for the 2006 Better Business Bureau Torch Award for
Marketplace Integrity among large businesses.
- Ranked #1 in “Highest in customer satisfaction with Primary Mortgage
Sales” by J.D. Power and Associates in 2006.
- Ranked #1 in “Highest in customer satisfaction among Mortgage Servicing
Companies” by J.D. Power and Associates in 2005.
- Ranked #2 in “Highest in customer satisfaction with Primary Mortgage
Sales” by J.D. Power and Associates in 2005.
SunTrust Mortgage is actively involved in the community:
- Operates as a proud corporate sponsor of First Book, a national
non-profit organization that gives children from low-income families the
opportunity to read and own their first new books
:- Sterling Edmunds,
Jr., President and CEO of SunTrust Mortgage, Inc., has served on the First
Book Board of Directors since 2007.
- SunTrust Mortgage has pledged $250,000 over 5 years to First Book, and
employees have donated over $300,000 personally since 2005.
- Has participated in the American Cancer Society’s Making Strides Against
Breast Cancer Walk since 2003:
- $306,000 has been raised by SunTrust
associates.
- Has participated in the Juvenile Diabetes Research Foundation Walk to
Cure since 2002, when Sterling Edmunds, Jr., president and CEO of SunTrust
Mortgage, served as the corporate chair
:- $111,883 in both corporate
and employee donations have been raised.
- Has sponsored the Christmas Angel Gift Program for over 5 years,
providing children in need with employee-donated gifts of clothing and toys.
- Has supported the United Way campaign since 1995, raising $1,665,000
in both corporate and employee donations.
SunTrust Mortgage is committed to enhancing homeownership opportunities in the
communities we serve:
- Established SunTrust Mortgage’s African-American Advisory Council and
Hispanic Advisory Council in 2006 to better understand the needs of our diverse
customer base.
- Promotes involvement in the National Association of Hispanic Real Estate
Professionals (NAHREP), a non-profit organization whose mission is to
increase Hispanic homeownership rates.
- Rod Flowers, Vice President and Retail Loan Officer, voted the Best Mortgage
Lender on the Eastern Shore in Metropolitan Magazine’s 2006 “Best Of”
issue.
- Received an "Outstanding" Community Reinvestment Act (CRA) rating from the
Federal Reserve Bank of Atlanta in its latest examination in 2005.
- Awarded a “Top 10 Lender” designation by the Virginia Housing
Development Authority every year since 2003.
SunTrust Mortgage values diversity in the workplace:
- Has participated in the INROADS intern program for outstanding
ethnically diverse students since 2007.
- Named as a Top 50 company in DiversityInc magazine in 2005 and 2006
and recognized as a Top 25 “noteworthy” company in 2007.
- Achieved a Corporate Equality Index score of 100 for the Human Rights
Campaign in 2005.
- Martha Simmons, executive vice president and National Retail Production
Manager, named as one of the “Top 25 Women to Watch” by U.S. Banker
magazine in October 2005.
- Has participated in the Mortgage Bankers Association-sponsored Path to
Diversity Scholarship Program since 2003, donating over $80,000 in
scholarship funds.
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